Refund Policy
The charge for use of GCPay™ is $5.00 for every approved Application for Payments submitted by a company. Payment of all charges shall be remitted by credit card charge or ACH transfer using information provided by the company.Credit cards are charged on the last day of the month for the billing cycle. After successful payment, an email notification will be sent to the billing contact. If your billing date falls on a weekend or holiday your card will run the day before. Please keep your card information updated to avoid any interruption of your services. Rate changes will be effective when published on-line or otherwise provided.
In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card everyday until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of "successful charge" will be sent to the billing contact via email. If the credit card continues to fail and the billing cycle ends, the account will be cancelled.
Payments not received on the due date are considered delinquent and are subject to immediate suspension. Past due amounts are subject to a 2% late fee. Payments not made within 14 days of original billing date are subject to immediate termination without notice.
In accordance with the federal consumer protection law covering credit card transactions, GCPay™ will no longer discuss credit card billing issues on charges that exceed the billing dispute date (60 days after the charge is first shown on their credit card statement). The customer has a responsibility to look at their statements, and to respond to any billing questions in a timely manner.
In the event that you are not satisfied with the services of GCPay™, you may apply for a refund of all or a portion of any charges made to your credit card so long as such application is made within 90 days of the date of the charge(s). Please send your refund request via U.S. mail to:
GC PAY
ATTN: REFUND REQUEST
P.O. BOX 3297
RICHMOND, VIRGINIA 23060 9998
You may also fax your request to 804-360-4052. PLEASE INCLUDE YOUR NAME, PHONE NUMBER, ACCOUNT NUMBER, FULL EMAIL ADDRESS, AND THE REASON YOU ARE REQUESTING A REFUND.
